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Question & Answers

Frequently Asked Questions Answered here.

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FAQs

FAQs

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Araati Seller is a platform that allows businesses and individual sellers to create an online store, list products, receive orders, manage sales, and grow their business online through Araati.

Businesses and eligible individual sellers can join Araati. Sellers must meet Araati's registration and verification requirements and have a physical business location.

To become a seller: Create an Araati Seller account. Add your store information. Select your business location on the map. Upload the required verification documents. Submit your application. Wait for Araati approval. Once approved, complete your seller setup and start adding products.

Registration may be free, but some Araati seller services or subscription plans may have applicable charges. Your seller account will show the applicable fees before you subscribe.

Not necessarily. Eligible individual sellers may also join, subject to Araati's verification requirements and applicable location restrictions.

Yes. Sellers are expected to have a physical business location where their products are available and where orders can be fulfilled.

If your home is your legitimate business location and meets Araati's verification requirements, it may qualify.

Yes, where supported by your seller account and subject to Araati's requirements.

Verification helps protect customers and sellers from fraud, fake businesses, counterfeit products and other marketplace risks.

Araati may provide alternative verification requirements for eligible individual sellers.

Verification time depends on the accuracy and completeness of the information and documents submitted.

Applications can be rejected because of: Incorrect information Incomplete documents Invalid documents Unverifiable business location Duplicate accounts Products or business activities that don't meet Araati requirements You can contact Seller Support if you need clarification.

Use the Forgot Password option on the login page and follow the instructions to reset your password.

Yes, where supported. You may need to verify your new number.

Yes. Some information can be updated directly, while sensitive information may require verification or Araati approval.

Contact Araati Seller Support before changing your registered business location because your location may be part of your seller verification.

Yes, sellers may use authorized staff to help manage their operations, but the seller remains responsible for activity performed through their account.

After registration and approval, complete your store profile by adding: Store name Logo Store description Location Contact information Business information Delivery information Store categories

Use: Clear product photos Accurate descriptions Competitive prices Complete product information Correct variations Fast order processing Good customer service

Yes. Upload a clear and professional logo from your Seller Center.

From Seller Center: Products → Add Product Enter the product name, category, description, price, stock, images and other required information, then submit it for approval.

A product should normally include: Product name Category Description Price Stock quantity Product images Attributes Variations where applicable Size/color information where applicable

Araati supports sellers in adding products according to their seller account and applicable plan limits.

Yes. Araati supports bulk product uploading using CSV files.

The supported bulk upload file size is up to 10 MB.

Yes. Product images can be uploaded using a ZIP file where supported.

The supported image ZIP size is up to 200 MB.

Supported formats include: JPG JPEG PNG WEBP

Products can be rejected because of: Poor-quality images Incorrect category Misleading description Incorrect price Prohibited products Counterfeit products Missing information Incorrect variations Other marketplace policy violations

Yes. You can edit product information, although some changes may require approval again.

A variable product is a product that comes in different options such as: Size Color Material Style For example, a T-shirt available in S, M, L and XL can be listed as a variable product.

A simple product has no variations. For example, a black handbag available in one configuration.

Variations allow customers to select exactly what they want without creating separate product listings for every size or color.

Yes, where supported.

Yes. This helps sellers accurately manage inventory.

Araati AI helps sellers create product descriptions and other product content more quickly.

Enter basic information about your product and use the Araati AI option to generate a suitable description.

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